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Kyocera Document Solutions Australia Pty Ltd (ABN 77 003 852 444) in Australia, trading as Kyocera Document Solutions New Zealand (Company Number 3896317; NZBN 9429030613317) in New Zealand (together, "Kyocera") warrants that the Kyocera printer that you have purchased (as detailed in section 7 below) (the "Kyocera Product") is, from the date of purchase of the Kyocera Product to the end of the relevant period specified in the Warranty Information Table in section 7 below ("Warranty Period"), free from defects in material and manufacture ("Warranty").
In the event of any failure of the Kyocera Product caused by the direct result of a defect in the material or manufacture of the Kyocera Product, Kyocera will at its option, repair or replace the Kyocera Product, or supply an equivalent product. Subject to applicable law, this Warranty is the sole and exclusive warranty granted to you by Kyocera in relation to your Kyocera Product. Neither the seller’s sales personnel that sold you the Kyocera Product ("Seller") nor any other person is authorised on behalf of Kyocera to: (i) make any warranties other than those set out in this document; or (ii) to extend the duration of the Warranty Period except in the case that you elect to take out a Kyocera EasyCare extended warranty product.
The benefits given by this Warranty are provided in addition to any other rights and remedies that you may have under applicable law. Nothing in this Warranty excludes, limits or modifies any liability of Kyocera which is imposed by law, or limits or modifies any remedy available to the consumer which is granted by law.
To the extent permitted by law, any repairs or other action taken by Kyocera in accordance with this Warranty will constitute complete fulfilment of all liabilities and responsibilities of Kyocera to you with respect to your Kyocera Product, and will constitute full satisfaction of all claims, whether based on contract, negligence or otherwise. To the extent that it is able to do so, Kyocera excludes all liability for loss and damage (including consequential loss) in connection with the Kyocera Product. This exclusion does not apply where the Kyocera Product is sold to a consumer and is a good of a kind ordinarily acquired for personal, domestic or household use or consumption.
For Australian consumers: The following statement is provided where a product is supplied to a purchaser who is a "consumer" under the Australian Consumer Law (set out in Schedule 2 of the
Competition and Consumer Act 2010):
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For New Zealand consumers: Kyocera Products come with guarantees that cannot be excluded under the
Consumer Guarantees Act 1993.
The Warranty does not apply to or cover:
This Warranty covers you as the original purchaser of the Kyocera Product, but will terminate if you re-sell the Kyocera Product to anyone else.
Any services or repair for items not covered by this Warranty shall be at Kyocera's or its Authorised Service Provider's rates and terms then in effect.
To be eligible to make a claim under this Warranty in relation to a Kyocera Product, you must either:
The Warranty is subject to a maintenance kit being fitted at the "Required Maintenance Intervals" (as set out in the Warranty Information Table) for your Kyocera Product in accordance with the guidelines set out in the User Manual. You are responsible for the cost of purchasing and fitting the maintenance kit, which must be fitted by Kyocera or an Authorised Service Provider.
Any maintenance in relation to your Kyocera Product must be carried out directly by Kyocera or an Authorised Service Provider.
To make a claim under this Warranty, you must contact Kyocera within the Warranty Period, by calling the telephone number set out in section 6. You will be asked for details of your Kyocera Product, a description of the defect and your personal details. Kyocera may require documentation supporting the claim to be provided.
Repair services under this Warranty will be made available to you either through an Authorised Service Provider or by Kyocera directly.
If your claim is accepted, Kyocera or an Authorised Service Provider will repair your Kyocera Product (and, if necessary, replace parts) at no charge to you, unless the repair is required because of damage of a kind described under section 2 above, or if you have otherwise not complied with this Warranty.
Where stated in the Warranty Information Table, this Warranty includes on-site service, but Kyocera reserves the right in particular circumstances (for example if your Kyocera Product is situated in a location outside of a metropolitan area or more than 50 kilometres from an Authorised Service Provider or if your Kyocera Product warranty is a 'Return to Base' warranty) to instead require you to either send your Kyocera Product to the nearest Authorised Service Provider at your own cost or pay for reasonable travel costs of Kyocera or an Authorised Service Provider should you require on-site attendance. Kyocera will inform you if this will be required at the time of making your claim under this Warranty.
This Warranty does not cover any costs of making a claim, including any freight or delivery costs. Such costs must be paid by you. If this Warranty does not cover on-site service, you may elect, at your own cost, to have an Authorised Service Provider travel to service your Kyocera Product on-site rather than send the Kyocera Product to Kyocera or an Authorised Service Provider.
Kyocera will provide you with a quote for any services or repair not covered by this Warranty, which will be calculated at Kyocera's or its Authorised Service Provider's rates and terms then in effect.
In Australia: P O Box 525 North Ryde NSW 1670 Australia telephone: 13 KYOCERA (13 596 2) email:
In New Zealand: P O Box 33128 Takapuna 0740, Auckland New Zealand telephone: 0508 KYOCERA (0508 596 2372) email:
Congratulations on your purchase of a new ECOSYS Printer.
The ECOSYS printer requires little in the way of user care beyond periodic replacement of the toner kit. However a few minutes from time to time spent in keeping the unit clean and free from paper dust will assist to achieve consistent and trouble-free performance.
Some types of papers can generate a higher than average level of paper dust and it is important to check the Paper Feed Unit or the Printer Interior (depending on model) for a build-up of such paper dust at regular intervals. Dust can be easily removed by following the instructions contained in the User Manual (cleaning section). In many cases cleaning will only be required when the toner kit is changed but with certain papers the interval can be shorter. If you need further advice please contact your Seller or Kyocera.
Kyocera also offers Kyocera EasyCare, a range of extended warranty options for your new printer. For more information regarding Kyocera EasyCare:
In Australia: call 13 KYOCERA or email
firstname.lastname@example.org In New Zealand: call 0508 KYOCERA or email
Kyocera respects your privacy. Your personal information is collected for the purpose of registering the product and to inform you of product updates. We may not be able to register your product or inform you of product updates if you choose not to provide your personal information to us.
We may disclose your personal information to our related parties, to government bodies and regulatory authorities where required or authorised by law and also to our insurers, service providers (including information technology providers) and professional advisors. In some circumstances, we may hold your personal information in countries outside of your home country, or disclose your personal information to our related companies or third party service providers in countries outside of your home country, including in Japan.
If you do not wish to receive direct marketing communications, please email us on
www.kyoceradocumentsolutions.com.au (for both Australia & New Zealand).