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To enhance your business performance it is imperative you have the equipment and support you can rely on. At Kyocera, one of our key values is “Service Excellence" and we pride ourselves in providing high level service to our customers. These key values are set globally so no matter where you are in the world, you can rely on Kyocera service teams delivering reliable and efficient support services.
To maintain service excellence Kyocera follows the key elements from the Information Technology Infrastructure Library Service strategy foundations, encompassing:
Kyocera's team of highly trained Helpdesk Agents are located in Sydney and will provide either phone or email support to you.
With our Team of Service Engineers based in all major capital cities it is important you know they are factory trained on all Kyocera equipment including our range of software.
All Kyocera service engineers are equipped with the latest tools to provide the highest level of service repair, real time reporting, for ultimate customer satisfaction.
At Kyocera we recognise all businesses rely on printing and scanning to effectively run their day to day operations, so Kyocera response times are tailored to suit your business requirements. It is imperative that when support is required you have the security of knowing you are dealing directly with the manufacturer and that a service representative will turn up on time. We back these promises by providing you with an array of comprehensive reporting, reports that will state our response times, machine uptime and reliability, maximising efficiencies to help reduce your costs.
Kyocera's Service Management System (Evatic) allows seamless service job dispatch in real time, so there are no delays when you need an engineer to turn up.
All our engineers are managed through the latest job dispatch software available to select the most suitable engineer for the fastest response.
Our team of service co-ordinators insure your call is attended to promptly, using a series of real time map views showing engineer and service call locations.
A customer portal is available for all our customers providing a complete overview of their fleet, this enables a user to:
• Log a service call
• Place an order for consumables
• Keep track of registered service calls
Kyocera is committed to designing and manufacturing leading edge products which encompass outstanding long-life design and reliability performance has earned our printers a strong reputation worldwide.
With ultra-reliable technology designed into every Kyocera multifunction device providing a comprehensive range of document solutions for every user.
To complement our service team, Kyocera also has one of the best Fleet Management Tools available for your Kyocera device. Not only can we provide automatic toner replenishment and meter reading collection, the Kyocera Fleet Service (KFS) software provides a comprehensive remote maintenance feature.
Remote maintenance is the service of the future, having the ability to evaluate the device remotely means less downtime and greater productivity. Minimise errors on the screen or please wait messages, your Kyocera equipment is always ready.
Key benefits of KFS will mean Kyocera can manage the service of your equipment even before the problem is known. Each Kyocera device will monitor its own performance and report crucial information back to Kyocera. Kyocera will determine if the problem can be resolved remotely or whether an engineer will need to attend on site.
At Kyocera we take pride in our ability to deliver exactly what the customer requires. We provide consultation services that can deliver a solution customised to your exact needs. Ask us, we've probably got just what you are looking for. As we are the manufacturer we can utilise resources in our offices around the world for programming, design and architecture.
All Kyocera MFD's have the ability to customise colour profiles so you can select the best colour for your needs, both in printing and copying. Our service team are on hand to assist users to provide the perfect match to your needs.
Just like smart phone technology we can design an application for you that can be used directly on the MFD display.