Running a business is a multifaceted job - there are always new challenges and opportunities to explore. With so much going on, staying on top of everything, including your IT systems, can sometimes feel like a juggling act.
At Kyocera, we can be your trusted pair of hands. Our managed IT services provide on-the-go support for handling all your IT needs. From simple user queries to complex infrastructure challenges, our tiered IT management and support guarantees you receive the right expertise, every time.
Even if you have an existing IT team, we can assist by managing routine maintenance, upgrades and end-user support, allowing you to concentrate on core applications and creating additional value for your customers.
How our managed IT services benefit your business:
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Local IT support at any time
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Flexible payment options tailored to your needs
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Access to subject matter experts
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Access to a dedicated account manager
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Local helpdesk
All of our managed IT services packages come with expert helpdesk support. You can count on our friendly and local consultants to swiftly tackle issues and safeguard your business. Based right here in Australia, our helpdesk is available during business hours and for emergency support. Wherever your employees are in the office, working remotely, or on the move - accessing our team is easy via phone, email, or our online portal.
Proactive monitoring
Stay on guard and protected against potential IT disruptions with our proactive IT monitoring and local help desk. Our team will identify and alert your business to potential system issues before they impact productivity so you can stay focused on your core business activities. We offer a fixed monthly rate per device to continuously monitor your systems and networks, including servers, storage infrastructure, internet connections, network devices, workstations and websites. Our consultants are available from 6am daily to proactively manage any issues before the workday begins.
Flexible IT support
As well as monthly fixed price options, we provide adaptable support solutions designed to fit your ever-changing requirements, including:
- Ad hoc service hours
- Block hour purchases
- Secondment options
Our team is ready to resolve issues, from security breaches, data inaccuracies and software downtime to communication breakdowns, connectivity outages and infrastructure issues. You can rely on us to diagnose problems swiftly and implement the necessary measures to resolve them – fast.
