ICT Services

The decision to determine whether to run your IT operations in a private or public cloud-based server is an individual. Our managed services experts can help you select, manage and support the right solution:

• Microsoft Cloud
  Design, migrate, manage and support Microsoft cloud services, including Office 365 and Azure.
• Private & Hybrid Cloud
  Design, migration, management and support of either on-premise or co-located data centres.

To ensure your business remains connected at all times, Kyocera offers a range of network links and telephony services:

• Network Links
  Partnering with a leading range of network providers, Kyocera can assess your connectivity requirements for suitable link selection, provide ongoing support and assist with essential schedule improvements to your network.
• Telephony & Digital Collaboration
  Kyocera offers a variety of VoIP resources, video conferencing and collaboration platforms to ensure your staff are connected and empowered. We only partner with managed service providers who offer our clients value, stability and performance.

Kyocera’s software service combines deep business analysis with development expertise to help clients optimise business processes and streamline IT systems. From application integration, custom development, workflows optimisation, automation and business intelligence, these services aim to drive business productivity, leverage application investment, ensure efficient operations and improve company performance.

• Business Intelligence
  Cloud-based business intelligence service provides visibility and insights into data across disparate systems through visual dashboards and live reports to help managers make real-time business decisions.
• Document Management & Workflows
  Customised to business goals and system requirements, Kyocera’s software experts develop strategies and implement solutions to ensure data accuracy between systems, minimises manual data entry, automate workflows and streamline processes for overall business optimisation and productivity.

The alignment of company objectives and IT initiatives is critical for business success. Whether you require advice on system selection, IT resourcing, or your organisation will journey to a cloud-based solution, Kyocera’s strategic advisory services combine a mix of business acumen and technical expertise to support your goals:

• IT Health Check
  IT Audit, which reports on strengths and weaknesses and recommends strategic improvement opportunities.
• CIO as a Service
  IT strategy and road mapping, budgeting & planning, vendor management, IT project programs, policy improvement and risk management.

Kyocera offers end-to-end project services to ensure any IT project or major system change is a success, from initial solution design to implementation and project management services. All IT project solutions are focused on your business goals, best practice methodology, and careful planning to avoid business disruption:

• System Design & Implementation
  Expert system architects provide requirements gathering, solution design, validation and implementation services across a broad range of IT projects, including data centre migrations, infrastructure upgrades and more.
• Project Management
  Experienced Project Managers use best practice methodologies to coordinate all third parties, provide ongoing reporting and ensure IT project milestones are met on time & budget.

A full-service managed IT service including proactive monitoring, helpdesk support, system management and maintenance. Whether you have an in-house team requiring escalation support or outsource all of your IT needs, Kyocera’s managed service offers a range of shape-to-fit managed services:

• Fixed Price IT Support & Management
  IT helpdesk support, 24x7 systems monitoring, and IT management, including maintenance, patching and monthly reporting. Service is available via phone, email or onsite on a predictable, monthly fixed price basis.
• Flexible Resourcing
  IT experts are available on a block hour or retainer basis to assist during peak workloads, in-house staff leave, or special IT projects.

As the threat of cybercrime to businesses continues to increase globally, Kyocera offers a broad range of security and network solutions to address these risks. From audits and tactical planning to network strengthening and user education, Kyocera is focused on helping our clients protect their businesses.

• Cybersecurity Maturity Programs & Audits
  Extensive range of cybersecurity advisory services to analyse risk profiles via cybersecurity audits, penetration testing and vulnerability assessments, and executive advisory programs to steer ongoing plans to mature cyber posture, reduce risk and respond to emerging threats.
• Network Support, Management & Monitoring
  Specialist network engineers design, manage and support all layers of networking and infrastructure to ensure your data remains secure. In addition, the Cyber Patrol monitoring service by the Security Operations Centre (SOC) offers 24x7 threat detection.
• Defensive Systems
  Broad portfolio of best-of-breed defensive security systems, including infrastructure such as firewalls and cloud and software solutions, including antivirus and mail filtering services.
• Cyber Awareness End User Training
  Even with forward-thinking strategies & secure systems in place, staff behaviour can be a business’ most significant risk. Kyocera’s end-user training service educates staff on identifying and handling cyber scams through safe phishing and online training modules.

Ensure your business has a contingency plan for IT downtime, from failed hardware or user error, to burst pipes or a natural disaster. for example, Kyocera’s disaster recovery and backup services utilise cloud technology to ensure your business and data are safe:

• Disaster Recovery as a Service
  A range of shape-to-fit options to ensure your IT systems are available in the event of a disaster, utilising either Kyocera’s bespoke DR infrastructure or Microsoft’s public cloud.
• Backup as a Service
  Secure data backup to the cloud to prevent data loss, ensure retention compliance and reduce IT administration requirements.