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Phases

STEP 1: ASSESSMENT

This phase is designed to identify risk areas for waste reduction, workflow improvement and reduced environmental impact. Using in-depth data analysis, together with interviews and surveys, we build a complete understanding of your operational processes with a particular focus on: 

  • Risk. What are the security breaches? 
  • Workflows. Can productivity be improved through smarter software? 
  • Documents. How efficiently are they managed? 
  • Environmental impact. Where can you save energy and reduce output?
  • Costs. Where exactly is money being spent? 

STEP 2: DESIGN

What’s the ideal combination of hardware, software and process development to optimise your system? Based on the results of Phase 1, we’ll reduce risks and maximise your return on investment by focusing on:

  • Solution design. How can you improve workflow, system control, resource efficiency and document security?
  • Fleet design. We expertly appraise all aspects of your output system, from the most suitable hardware, to the optimum physical positioning for your workflows.

STEP 3: IMPLEMENTATION

Working with you KYOCERA will implement tailored solution to best suit the requirements. This process is carried out by our expert team of change management professionals and is designed to ensure minimum disruption to your business from installation to training.

  • Professional change management. Dedicated service with constant progress reports
  • Qualified KYOCERA engineers and technicians. For hardware & software installation.
  • Training. Staff and helpdesk support to eliminate errors and downtime.
  • Flexible logistics planning. Implementation at a specific time, out of hours or over the weekend.
  • Storage & disposal. Secure, efficient and compliant with regulatory requirements.

STEP 4: MANAGEMENT

Our management service is committed to delivering optimised performance, reliability and cost-efficiency. With a range of on-site and remote support capabilities, we take care of your entire document infrastructure, keeping workflows at peak levels and looking after time-consuming daily system administration.

  • Software Maintenance. We will keep your software up to date with the latest patches and versions
  • Fleet maintenance. Comprehensive service packages for maximum uptime.
  • Remote monitoring. Proactive support.
  • Dedicated support. Remote or on-site IT teams to maximise performance and reliability of hardware and software.
  • Regular performance reviews. Accurate Management Information (MI) reports ensure your full satisfaction.

STEP 5: OPTIMISATION

Once we’ve optimised your document environment, we’ll continually assess your device fleet software and implemented workflows for new ways to improve security and performance and minimise risk and cost.  We’ll provide:

  • Quantification of benefits. Through continuous uptime and optimisation analyses we’ll demonstrate the measurable benefits of working with KYOCERA MDS.
  • On-going optimisation. We’ll ensure your fleet is always perfectly tuned to your requirements.
  • Reduced carbon footprint. By analysing your energy usage, we’ll help you ensure that sustainability targets are being met.