Kyocera Document Solutions Australia Pty Ltd ABN 77 003 852 444 (Kyocera or
we) respects your rights to privacy under the Privacy Act 1988 (Cth) and we adhere to the Australia Privacy Principles (APPs). This policy sets out the practices we have put in place to protect your privacy and personal information. Please read the policy carefully.
Personal information is any information or opinion that identifies or can be used to identify, an individual.
We may collect or hold the following personal information about you:
Our target customers are business entities and government agencies, therefore our collection of personal information is limited. We will only collect personal information which is reasonably necessary for the provision of our services or administering our business. When we collect personal information, we will take reasonable steps to let you know how and why we are doing so.
You can always refuse to give us any personal information we request, however this may result in us not being able to provide you with the goods, services, assistance or information you require.
Kyocera collects personal information directly from you in a number of different ways, for example when:
Sometimes we collect your personal information from third parties. We do this only if it is necessary. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
We may, at your request, collect information from your legal or financial advisers or other representatives. If you apply for a job with us, we may collect your personal information from a recruiter we have engaged or from your referees.
Personally Identifiable Information: We use the information we collect to provide our goods and services to you, including: verifying your identity, communicating with you, assessing your eligibility for products and services, delivering products to you, administering our business, providing assistance and support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, analysing your use of our services, diagnosing problems and providing you with a personalised website experience. If you have applied for a job with us, we will use your information to assess your suitability for employment with us.
Marketing Use: We use or disclose your personal information to let you know about our products and services or when we are running promotions or competitions. Our marketing activities may include email correspondence, mail, telephone, other electronic means or through third party channels such as social networking sites, or based on your use of our channel partner programs. We may also disclose your information to our related bodies corporate for marketing purposes.
From time to time, we may also acqure marketing databases from reputable third-party providers. When we market to prospective customers, we are happy to let them know how we obtained their information.
You can opt out of any marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as customer feedback, blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
We take reasonable steps to protect the security and confidentiality of your personal information which is in our possession or control. We use a variety of techniques to protect your information from unauthorised access, destruction, use, modification or disclosure, such as:
We may store personal information physically or electronically on our premises or with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.
We cannot guarantee the security of online and electronic data transmission and communications, but we take reasonable steps to ensure the security of information transmitted between us and you.
In the event there is a breach of our security and your personal information is compromised, we will promptly notify you in compliance with the applicable law.
What happens when we no longer need your Personal Information
We will only keep your Personal Information for as long as we require it for the purposes for which it was collected. We are also required to keep some of your Personal Information for certain periods of time under law. When we no longer require your Personal Information, we will take steps to ensure that your Personal Information is destroyed or de- identified.
We collect certain data when you access our website, but this data is generally not personal information. It may include details such as your browser, IP address, URL, domain and devices using our website.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour and allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
We do not sell or deal in personal information or any customer information. We will not disclose your personal information except in the follow circumstances:
We will only disclose your information in good faith and where we have taken reasonable steps to ensure it will be protected, including by contractual obligations.
Types of credit related information we collect: We predominantly collect credit information in respect of business entities rather than individuals. If you are applying for credit with Kyocera as an individual (or acting as a guarantor for a business entity), then, in addition to actions described elsewhere in this policy, we will collect and handle your credit information in the manner set out below.
We collect information from your credit application, credit reporting bodies, credit managers’ bureaus and identification document providers. This information can include:
We may disclose credit related information to:
Contact details for Credit Reporting Body: The contact details of the credit reporting body we currently use is outlined below. Each credit reporting body has a credit reporting policy about how they handle your information.
Creditorwatch Pty Limited ABN 80 144 644 244
Creditorwatch’s credit reporting policy is available and you can obtain a copy of your credit report here:
We run our business in Australia and overseas. We may need to share some of your personal information with affiliates or service providers outside Australia. Sometimes we may need to ask you before this happens. The locations to which we are most likely to disclose personal information are:
We will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient complies with the Australian privacy legislation or substantially similar laws.
You have the right to request access to any personal information we may hold about you and to request its correction. We will deal with requests for access to personal information in accordance with the APPs.
If you wish to:
please contact us using the details set out in the “Contact Us” section below.
We will always give you access to your Personal Information unless there are legal reasons why we can’t. Some of the situations where we do not have to give you access include when:
We will take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
If you consider any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may contact Kyocera using the details set out in the "Contact Us" section below and request that we change any of your personal information in order to correct or update the information. Once we receive your request, we will provide you with a copy of the relevant part of your personal information or an accurate summary of your personal information. We will confirm with you once we have corrected the relevant personal information.
We may decline your request to correct information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, if you request, we will include a statement with your personal information about your requested correction. We will retain information if required to do so by any applicable laws or industry codes.
If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We will try and help where we can.
If you believe that we have breached this policy or any of the APPs, then you should make a complaint to us in the first instance. Please address your complaint in writing to the email address provided in the "Contact Us" section below and provide as much detail as possible about the circumstances that you believe amount to a breach. On receiving a complaint we will undertake an internal investigation and we may contact you if we need to obtain any further information in relation to your complaint. We will provide a written response to your complaint as soon as practical and within 30 days of receiving your compliant.
If you are unhappy with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992. Full contact details for the OAIC can be found on its website at
email@example.com or 13 59 62 and we will respond as soon as possible.
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